[TexasSnow]

Nvisions,

 

I had this same problem, had to send it back to a repair shop who fiddled with it for a while. Eventually it was mailed back to bang and Olufsen for service.

the product support specialist who was able to resolve the problem is named Angel Resto. I might call B&O support and see if you can get ahold of that invidiual since they just solved this same problem for me last month.

[Author]

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