[wisteria FT]

We have an HDMI converter, 4k2k HDMI Audio Extractor converter, linked between Apple TV and the DVI-I port and Audio connections (R & L). We have configured in the TV settings (using the menu) the port AV4 to PC on the beo-4 we have added PC to the List. With the Beovision 7 switched on, and PC selected from beo-4, when switching on Apple TV and the audio extractor converter, we briefly get the apple icon on the screen, it then disappears and leaves the screen blank.

Does anyone have any ideas what to do?

[Guy]

Two potential problems that I can think of:

Firstly, an incompatible resolution (between ATV output and TV input). Try this:

On Apple TV 4K or Apple TV HD, hold Menu and Volume Down for 5 seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.

Alternatively, it could be a HDCP (High-bandwidth Digital Content Protection – maybe google it?) problem, in which case you may want to try a different audio extractor (some of them strip out the HDCP).

EDIT: And welcome to Beoworld!

[Ravsted]

Hi,

Assume it’s a 7-32 since you say it’s a MK3 and has DVI.

Except from the valid input from Guy it can be a TV Firmware glich or DVI/HDMI handshake issue. I’ve seen that before. While the ATV is connected switch off the TV. Disconnect from mains in 2 minutes. Reconnect. Start TV via PC command on Beo4.

However, I fear it’s a HDCP issue combined with the chosen converter. Even though the MK3 is HDTV compatible I’ve seen those issues before. Some converters work. Other don’t.

Try to connect any other HDMI source you might have…. PC, PS4/5 anything…. It will give you further hints…

[wisteria FT]

Thank you for the Beoworld welcome! And thank you for the very helpful advice…..will give it a try and will return for an update.

[vikinger]

Was this resolved? Just out of interest we have an Apple TV connected to a BV5 via an hdmi Scart converter, and a second ATV connected to a BV11. The BV11 ATV remains blank after selection, with the menu only appearing after using the back button.

Graham

[griebel]

Hi,

Can anyone recommend an HDMI to DVI-I+audio converter to connect an ATV to a 7-32 which has been upgraded to HD ready? Thanks

[beoaus]

Perhaps as an alternative.

Plug the Apple TV into a computer monitor. Then set the screen resolution to 720p to start with and save, then reconnect to the BV7. You call also try 576P and other resolutions.

See if any of these options work, is gets around the handshake issue.

Lastly I assume you have a DVI to HDMI adaptor on the BV7. Noting, this path is for the picture, not the sound.

Beoaus.

[Author]

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