Can't add Beolit 12 to the B&O App - crashes

This topic has 5 replies, 3 voices, and was last updated 9 months, 4 weeks ago by Djmp.

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January 29, 2024 at 6:59 am #29183
Djmp
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Hi – I’m trying to add a Beolit 12 in the B&O app. The app detects the Beolit 12 and shows it “Nearby” but crashes when I select “Next”. Same behavior on iOS and Android. Anyone able to add a Beolit 12?

s/w version is Date 2012-03-26 /Version 1.02.12 and I did try a software update.
January 29, 2024 at 2:27 pm #29197
Gaea
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Same here with a Beoplay A8, aperently known bug but not very high on their priority list.

It is best to complain to the helpdesk too.
January 29, 2024 at 3:18 pm #29200
Millemissen
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You probably won’t succeed unless you connect the device via ethernet cable to your homenetwork.

Usually updating the software (of the Beolit 12/Beoplay A8) solves this problem…..once you have gained access to it.

MM
January 29, 2024 at 4:15 pm #29201
Djmp
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I opened a support ticket. Same problem if the is connected via Ethernet.
January 29, 2024 at 10:06 pm #29218
Gaea
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My A8 Is on latest software and was on ethernet too.

Support told me it’s a known bug, and I had to wait until it is solved
January 30, 2024 at 3:12 pm #29235
Djmp
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Just got the same answer: “Our development team is already aware of this issue and they are working on a fix.”
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