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Looking for help on Beosound 2 (purchased in 2018) as suddenly the trebles stopped working.

Tried all troubleshooting as recommended (check the volume and sound levels, than factory reset by App, than by hardware button, delete and reinstall the App, change the Android device, create support ticket in B&O support and sent logs, small video etc). They had no particular comment except that very likely it is a hardware failure, so I have to go to retailer (no repair center in France), send product for repairing in Denmark , will take one month etc.

App works normally, playing music from my regular sources Radio etc is OK, however I hear only bass sounds, no treble. Checked on B&O M3 player in multi-room configuration, sound on M3 is OK.

Just wondering, as I did not found any similar user issue on web / B&O support sites/ forums, how this can happen, tweeters are dead in less than 5 years?

There is nothing particular to mention on operating environment, standard living room, standalone usage etc

Thanks in advance

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