[beoldn]

Hi,

I recently got Beoremote Halo. I am able to connect it to B&O app and add products.

 

For some reason it doesn’t connect to any products.

I get error message: “Beosound Level (not connected). Unable to connect to Beosound Level. Make sure the product is switched on.” I have restarted Level and my wifi router. Same happens with all my products.

It has latest firmware 1.6.1262.

Could someone help please? Any ideas why it doesn’t connect?

Thanks.

[beoldn]

Update:

It seems to connect to Stage and Beoplay M3. Level and Beosound 1 doesn’t work.

[Paul Jordan]

Which Software version of Halo are you using?

[beoldn]

It’s 1.6.1262.

But I think I managed to get it work. I tested with different Wifi channels on my router and I got my main speakers (Beosound Level, Beosound 1 and Beosound Stage) to connect.

Do you know is it possible to mute the Halo? I’m talking about the system sounds like when you are adjusting volume. Based on what I found online it’s not possible but double checking. It’s weird that there’s no option in settings, just brightness can be adjusted. Thought this would be easy to implement.

Thanks.

[Author]

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