[JPurvis]

Hi, my Avant 55 with motorist floor stand has recently stopped working properly. The screen and floor stand rotation only rotates a few degrees then halts, with a motor sound for a short period and then stops altogether. I was wondering if anyone else had this issue. Many thanks in advance.

[JPurvis]

Hi all, to compound things it is now only partially moving the screen on the yellow button, nothing on the <> button or green button! I don’t know if anyone has any experience of trying a hard reboot or uninstall of the Avant to maybe include the floor stand to attempt a reset? Sorry if my issue is not too clear but just wondering if any had a similar experience. Many thanks!

[jongsang Han]

Hi.

I don’t usually post because I don’t speak English.
But I will share my recent experience.

I had the same problem, so I removed the bottom cover and disassembled 2 motor parts.
I found that the puller on the end of the motor was loose and came off easily.
So I found that the motor rotates but the gear doesn’t.

I fixed the problem by using a small piece of cloth to hold the puller in place to engage the motor.

I don’t know if it’s the right way, but it works fine.

[JPurvis]

Thanks very much for the reply. I did this and all the motors and pullies seem to be working OK and now it rotates the screen on the yellow button in one direction only! It was why I was wondering whether there was a ‘reboot’ or ‘uninstall’ option through the TV! Thanks for taking the time to comment and glad yours got working!

[JPurvis]

Hi there, I wondered if you or anyone had an installation guide for the actual stand? I couldn’t find one online as I will try and just reassemble again. Many thanks again.

[Author]

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